Users member of multiple (Member) Groups

[tom.ghyselinck@…]

We have the following situation:

Departments:

• DepartmentA
• DepartmentB

Members:

• MemberA
• MemberB
• MemberAB

We want to:

• allow MemberA to create Tickets for DepartmentA, but NOT for DepartmentB
• allow MemberB to create Tickets for DepartmentB, but NOT for DepartmentA
• allow MemberAB to create Tickets for DepartmentA AND for DepartmentB

The cleanest way to accomplish this is:

1. Create a Group GroupA which has 'Department Permissions' for DepartmentA
2. Create a Group GroupB which has 'Department Permissions' for DepartmentB
3. MemberA should then be a member of GroupA
4. MemberB should then be a member of GroupB
5. MemberAB should then be a member of GroupA AND GroupB

The only way to accomplish this now is:

1. Create a Group GroupA which has 'Department Permissions' for DepartmentA
2. Create a Group GroupB which has 'Department Permissions' for DepartmentB
3. Create a Group GroupAB which has 'Department Permissions' for DepartmentA AND DepartmentB
4. MemberA should then be a member of GroupA
5. MemberB should then be a member of GroupB
6. MemberAB should then be a member of GroupAB

This is OK as a workaround if you have 2 Departments, which requires 3 Groups, but if you have 3 Departments, you will need already 7 Groups, with 4 Departments 15 Groups...

Also you will have the same problem for Staff Groups when we want to create a Staff Group for every Department which can only configure that Department. We will have persons which can be Staff member of multiple Departments.