| 1 | <div class="content_block"> |
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| 2 | <table width="100%" cellpadding="0" cellspacing="0"> |
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| 3 | <tr> |
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| 4 | <td width="1%" style="padding:0 8px 7px 8px"> |
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| 5 | <a href="{$td_url}/index.php?page=tickets&act=open"><img src="{$img_url}/ticket_icon.gif" alt="{$lang['open_ticket']}" /></a> |
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| 6 | </td> |
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| 7 | <td width="46%"> |
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| 8 | <span class="blbig"><a href="{$td_url}/index.php?page=tickets&act=open">{$lang['open_ticket']}</a></span> |
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| 9 | </td> |
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| 10 | {if $cache['settings']['kb']['enable'] && $user['g_kb_access']} |
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| 11 | <td width="1%" style="padding:0 8px 7px 8px"> |
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| 12 | <a href="{$td_url}/index.php?page=kb"><img src="{$img_url}/kb_icon.gif" alt="{$lang['knowledge_base']}" /></a> |
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| 13 | </td> |
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| 14 | <td width="52%"> |
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| 15 | <span class="blbig"><a href="{$td_url}/index.php?page=kb">{$lang['knowledge_base']}</a></span> |
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| 16 | </td> |
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| 17 | {else} |
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| 18 | <td width="1%" style="padding:0 8px 7px 8px"> |
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| 19 | <a href="{$td_url}/index.php?page=tickets&act=history"><img src="{$img_url}/kb_icon.gif" alt="{$lang['ticket_history']}" /></a> |
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| 20 | </td> |
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| 21 | <td width="52%"> |
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| 22 | <span class="blbig"><a href="{$td_url}/index.php?page=tickets&act=history">{$lang['ticket_history']}</a></span> |
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| 23 | </td> |
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| 24 | {/if} |
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| 25 | </tr> |
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| 26 | {if $news} |
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| 27 | <tr> |
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| 28 | <td colspan="4"> |
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| 29 | <div class="groupbox">{if $cache['settings']['news']['page']}<a href="{$td_url}/index.php?page=news">{/if}{$lang['news']}{if $cache['settings']['news']['page']}</a>{/if}</div> |
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| 30 | {foreach $news as $n} |
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| 31 | <div class="subbox">{if $cache['settings']['news']['page']}<a href="{$td_url}/index.php?page=news&act=view&id={$n['id']}">{/if}{$n['title']}{if $cache['settings']['news']['page']}</a>{/if}<span class="date"> -- {$n['date_human']}</span></div> |
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| 32 | <div class="row1"> |
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| 33 | {if $n['excerpt']} |
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| 34 | {$n['excerpt']} |
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| 35 | {else} |
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| 36 | {if $cache['settings']['news']['page']}<a href="{$td_url}/index.php?page=news&act=view&id={$n['id']}">{$lang['read_on']}</a>{else}<i>{$lang['no_excerpt']}</i>{/if} |
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| 37 | {/if} |
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| 38 | </div> |
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| 39 | {/foreach} |
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| 40 | <br /> |
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| 41 | </td> |
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| 42 | </tr> |
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| 43 | {/if} |
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| 44 | <tr> |
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| 45 | <td colspan="4"> |
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| 46 | <div class="groupbox">{$lang['tickets_overview']}</div> |
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| 47 | <table width="100%" cellpadding="3" cellspacing="0" class="smtable"> |
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| 48 | <tr> |
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| 49 | <th width="5%" align="left">{$lang['id']}</th> |
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| 50 | <th width="27%" align="left">{$lang['subject']}</th> |
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| 51 | <th width="14%" align="left">{$lang['priority']}</th> |
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| 52 | <th width="20%" align="left">{$lang['department']}</th> |
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| 53 | <th width="20%" align="left">{$lang['last_reply']}</th> |
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| 54 | <th width="14%" align="left">{$lang['status']}</th> |
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| 55 | </tr> |
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| 56 | {if $user['id'] or $user['s_tkey']} |
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| 57 | {if $tickets} |
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| 58 | {$ticket_rows = 0} |
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| 59 | {foreach $tickets as $t} |
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| 60 | {$ticket_rows = $ticket_rows+1} |
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| 61 | {if $ticket_rows & 1}{$ticket_class = 1}{else}{$ticket_class = 2}{/if} |
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| 62 | <tr> |
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| 63 | <td class="option{$ticket_class}-mini"><a href="{$td_url}/index.php?page=tickets&act=view&id={$t['mask']}">{$t['mask']}</a></td> |
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| 64 | <td class="option{$ticket_class}-mini"><a href="{$td_url}/index.php?page=tickets&act=view&id={$t['mask']}">{if $t['escalated']}<img src='{$img_url}/icon_escalate.png' alt='E' style='vertical-align:middle;margin-bottom:2px' /> {/if}{$t['subject']}</a></td> |
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| 65 | <td class="option{$ticket_class}-mini"><img src="{$td_url}/images/priorities/{$t['icon_regular']}" alt="{$t['pname']}" class="prioritybox" /> {$t['pname']}</td> |
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| 66 | <td class="row{$ticket_class}-mini">{$t['dname']}</td> |
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| 67 | <td class="row{$ticket_class}-mini">{$t['last_reply_human']}</td> |
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| 68 | <td class="option{$ticket_class}-mini">{$t['status_abbr']}</td> |
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| 69 | </tr> |
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| 70 | {/foreach} |
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| 71 | {else} |
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| 72 | <tr> |
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| 73 | <td class="option1" colspan="6" align="center">{$lang['no_tickets']}</td> |
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| 74 | </tr> |
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| 75 | {/if} |
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| 76 | {else} |
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| 77 | <tr> |
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| 78 | <td class="option1" colspan="6" align="center">{$lang['no_login_tickets']}</td> |
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| 79 | </tr> |
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| 80 | {/if} |
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| 81 | </table> |
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| 82 | <br /> |
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| 83 | </td> |
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| 84 | </tr> |
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| 85 | {if $recent_articles || $popular_articles} |
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| 86 | <tr> |
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| 87 | {/if} |
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| 88 | {if $recent_articles} |
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| 89 | <td width="47%" colspan="2" valign="top"> |
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| 90 | <div class="groupbox">{$lang['recently_added_articles']}</div> |
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| 91 | <div class="row1"> |
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| 92 | {foreach $recent_articles as $a} |
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| 93 | <a href="{$td_url}/index.php?page=kb&act=view&id={$a['id']}" title="{$a['description']}">{$a['title']}</a><br /> |
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| 94 | {/foreach} |
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| 95 | </div> |
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| 96 | </td> |
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| 97 | {/if} |
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| 98 | {if $popular_articles} |
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| 99 | <td width="53%" colspan="2" valign="top"> |
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| 100 | <div class="groupbox">{$lang['most_popular_articles']}</div> |
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| 101 | <div class="row1"> |
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| 102 | {foreach $popular_articles as $a} |
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| 103 | <a href="{$td_url}/index.php?page=kb&act=view&id={$a['id']}" title="{$a['description']}">{$a['title']}</a><br /> |
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| 104 | {/foreach} |
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| 105 | </div> |
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| 106 | </td> |
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| 107 | {/if} |
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| 108 | {if $recent_articles || $popular_articles} |
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| 109 | </tr> |
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| 110 | {/if} |
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| 111 | </table> |
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| 112 | </div> |
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